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Single‐site, results‐level evaluation of quality awareness training
Author(s) -
Murray Brian,
Raffaele Gary C.
Publication year - 1997
Publication title -
human resource development quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.756
H-Index - 65
eISSN - 1532-1096
pISSN - 1044-8004
DOI - 10.1002/hrdq.3920080306
Subject(s) - pooling , quality (philosophy) , liberian dollar , product (mathematics) , operations management , psychological intervention , computer science , psychology , business , economics , mathematics , artificial intelligence , finance , philosophy , geometry , epistemology , psychiatry
Abstract A Crosby quality‐training intervention was studied in a single facility to evaluate its long‐term effects in terms of both quality level and dollar utility. Using an interrupted time‐series design pooling six twelve‐year series, this study found that the training demonstrates a positive effect size for the quality level of the goods produced in a vitreous china plant and has a positive dollar utility. The study also revealed an important contextual factor—production process—in the evaluation of the effect size of a quality‐training intervention. In addition, the analysis method—a fixed effects model—was shown to be useful for studying training interventions in single facilities where there are multiple product lines.