Premium
Cost‐effectiveness evaluation of decentralized international technical training
Author(s) -
Johnson David A.
Publication year - 1993
Publication title -
human resource development quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.756
H-Index - 65
eISSN - 1532-1096
pISSN - 1044-8004
DOI - 10.1002/hrdq.3920040306
Subject(s) - corporation , work (physics) , training (meteorology) , business , service (business) , product (mathematics) , engineering management , marketing , production (economics) , operations management , process management , engineering , economics , finance , mechanical engineering , physics , geometry , mathematics , meteorology , macroeconomics
A cost‐effective approach to upgrading the technical skills of part of its international work force was successfully applied by a major manufacturer of engine‐driven power production equipment. Decentralized training was used by the midwestern U.S. corporation to bring needed product support information to its Latin American distributor service personnel. Postcourse assessment revealed a significant improvement in student knowledge and skill level as a result of the decentralized training. This application primarily involved service technicians, but the decentralized training concept could also be applied to marketing and sales personnel. Other international corporations may benefit from this practical, cost‐effective approach.