Enhancing group behavior with a keypad‐based group support system | Zendy

Watson Richard I | Zendy; Bostrom Robert P. | Zendy

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Enhancing group behavior with a keypad‐based group support system

Author(s) -

Watson Richard I,

Bostrom Robert P.

Publication year - 1991

Publication title -

human resource development quarterly

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.756

H-Index - 65

eISSN - 1532-1096

pISSN - 1044-8004

DOI - 10.1002/hrdq.3920020407

Subject(s) - group (periodic table) , psychology , knowledge management , quality (philosophy) , keypad , management , process management , computer science , business , philosophy , chemistry , organic chemistry , epistemology , computer hardware , economics

Many managers complain about the quality of group meetings. Information technology, in the form of a group support system (GSS), has the potential to improve meeting quality. This article offers an integrated model for explaining why a particular GSS improves meetings. The explanatory model is based on the meeting cycle model; organizational development research; and theories of social comparison, information exchange, and organizational change.

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