Premium
Enhancing group behavior with a keypad‐based group support system
Author(s) -
Watson Richard I,
Bostrom Robert P.
Publication year - 1991
Publication title -
human resource development quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.756
H-Index - 65
eISSN - 1532-1096
pISSN - 1044-8004
DOI - 10.1002/hrdq.3920020407
Subject(s) - group (periodic table) , psychology , knowledge management , quality (philosophy) , keypad , management , process management , computer science , business , philosophy , chemistry , organic chemistry , epistemology , computer hardware , economics
Many managers complain about the quality of group meetings. Information technology, in the form of a group support system (GSS), has the potential to improve meeting quality. This article offers an integrated model for explaining why a particular GSS improves meetings. The explanatory model is based on the meeting cycle model; organizational development research; and theories of social comparison, information exchange, and organizational change.