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“Relaaax, I remember the recession in the early 1980s …”: Organizational storytelling as a crisis management tool
Author(s) -
Kopp David M.,
Nikolovska Irena,
Desiderio Katie P.,
Guterman Jeffrey T.
Publication year - 2011
Publication title -
human resource development quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.756
H-Index - 65
eISSN - 1532-1096
pISSN - 1044-8004
DOI - 10.1002/hrdq.20067
Subject(s) - storytelling , narrative , organizational learning , organization development , normative , public relations , crisis communication , sociology , psychology , political science , knowledge management , computer science , literature , art , law
In this conceptual paper, we consider organizational storytelling as a communications tool in which stories are used to reduce the stress and anxiety of organizational members during a crisis. While there is much consensus among organizational scholars detailing storytelling's active role in such processes as organizational learning and performance (Boje, 1991; Czarniawska, 1998), knowledge sharing and knowledge management (Denning, 2000), management development (Morgan & Dennehy, 1997), and normative organizational behavior (Poulton, 2005), the literature is still evolving on how the act of storytelling could facilitate not only how organizational members make sense of a crisis, but also how they adapt to the inevitable organizational changes following a crisis. In particular, storytelling—with its narrative process—can be utilized to manage how the organizational members react to the crisis by absorbing what Patriotta (2003) called “the discordance by constructing a plot around a disruptive occurrence” (p. 163). Indeed, making sense of a crisis follows Weick's (1995) disruption‐transformation‐solution framework. We argue that storytelling should be part of an organization's crisis‐management program, per se. As human resource development and organizational crisis‐management disciplines share great commonality and concerns in areas dealing with organizational behavior during crises, we propose that storytelling can be used as HRD's toolkit in leveraging human capital pre‐, during, and post‐crises.