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Supervisory coaching behavior, employee satisfaction, and warehouse employee performance: A dyadic perspective in the distribution industry
Author(s) -
Ellinger Andrea D.,
Ellinger Alexander E.,
Keller Scott B.
Publication year - 2003
Publication title -
human resource development quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.756
H-Index - 65
eISSN - 1532-1096
pISSN - 1044-8004
DOI - 10.1002/hrdq.1078
Subject(s) - coaching , psychology , job satisfaction , applied psychology , context (archaeology) , perspective (graphical) , perception , employee engagement , job performance , empirical research , social psychology , public relations , paleontology , philosophy , epistemology , artificial intelligence , neuroscience , computer science , political science , psychotherapist , biology
Coaching has received considerable attention in recent years as the responsibility for employees' learningand development has been increasingly devolved to line managers. Yet there exists little published empiricalresearch that measures specific coaching behaviors of line managers or examines the linkages between linemanagers' coaching behavior and employee performance. This survey study integrates the perceptions ofsupervisors and their respective employees to examine supervisory coaching behavior in an industrial context and toassess its association with employee job satisfaction and performance. Findings suggest that supervisory coachingbehavior is positively associated with employees' job satisfaction and performance. Implications for researchand practice are presented.