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Assessing uncertainty in outsourcing clinical services at tertiary health centers
Author(s) -
Billi John E.,
Pai ChihWen,
Spahlinger David A.
Publication year - 2006
Publication title -
the international journal of health planning and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.672
H-Index - 41
eISSN - 1099-1751
pISSN - 0749-6753
DOI - 10.1002/hpm.858
Subject(s) - outsourcing , business , constraint (computer aided design) , service (business) , service provider , tertiary care , knowledge process outsourcing , health care , control (management) , marketing , medicine , economic growth , economics , management , family medicine , engineering , mechanical engineering
When tertiary health centers face capacity constraint, one feasible strategy to meet service demand is outsourcing clinical services to qualified community providers. Clinical outsourcing enables tertiary health centers to meet the expectations of service timeliness and provides good opportunities to collaborate with other health care providers. However, outsourcing may result in dependence and loss of control for the tertiary health centers. Other parties involved in clinical outsourcing such as local partners, patients, and payers may also encounter potential risks as well as enjoy benefits in an outsourcing arrangement. Recommendations on selecting potential outsourcing partners are given to minimize the risks associated with an outsourcing contract. Copyright © 2006 John Wiley & Sons, Ltd.