Premium
Health service quality and users' perceptions in West Nile, Uganda
Author(s) -
Witter Sophie,
Osiga Gamba
Publication year - 2004
Publication title -
the international journal of health planning and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.672
H-Index - 41
eISSN - 1099-1751
pISSN - 0749-6753
DOI - 10.1002/hpm.753
Subject(s) - quality (philosophy) , health services , perception , business , service (business) , economic growth , geography , marketing , environmental health , medicine , psychology , economics , population , philosophy , epistemology , neuroscience
Save the Children (UK) has been working in health in the West Nile region of Uganda since 1980. Between 2000 and 2002, a number of operational research studies have been conducted which shed light on patient perceptions of the quality of services, of barriers to access and utilization patterns. These are brought together in this paper. They show that despite considerable progress in rebuilding infrastructure, training staff and investing in health systems in these districts, there is still a long way to go to provide services of an acceptable quality to users. Copyright © 2004 John Wiley & Sons, Ltd.