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Client‐centred accreditation
Author(s) -
Heidemann Elma G.
Publication year - 1995
Publication title -
the international journal of health planning and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.672
H-Index - 41
eISSN - 1099-1751
pISSN - 0749-6753
DOI - 10.1002/hpm.4740100307
Subject(s) - accreditation , health care , hospital accreditation , certification and accreditation , focus (optics) , process (computing) , service (business) , health services , quality (philosophy) , nursing , business , public relations , medical education , medicine , political science , computer science , marketing , environmental health , population , philosophy , physics , optics , epistemology , law , operating system
The Canadian Council on Health Services Accreditation has restructured its approach to health services accreditation, moving from a focus on hospital departments to what is termed a client‐centred approach. This was a response to the philosophy of Continuous Quality Improvement, which has caused a rethinking of the approach to accreditation. The process of change has required total revision of the standards used, moving the focus from individual hospital or health service departments, to standards which describe the main processes of patient care within the organization. This has resulted in the need for new survey techniques and award structures.