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Using indicators to assess quality of hospital services in Papua New Guinea
Author(s) -
Thomason Jane,
Edwards Keith
Publication year - 1991
Publication title -
the international journal of health planning and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.672
H-Index - 41
eISSN - 1099-1751
pISSN - 0749-6753
DOI - 10.1002/hpm.4740060406
Subject(s) - new guinea , quality (philosophy) , quality assurance , work (physics) , identification (biology) , operations management , medicine , quality management , business , medical emergency , service (business) , marketing , engineering , mechanical engineering , philosophy , ethnology , botany , epistemology , biology , history
In 1989 a study was undertaken to examine the costs of hospital services in Papua New Guinea. A total of 13 of the country's 19 provincial hospitals were surveyed. In addition, data were collected on key indicators of the quality of service provided by each hospital. These selected indicators provide a measure of the quality of administration and management, patient care, buildings and equipment and essential drugs in hospitals. Weaknesses in management and administration were found in all hospitals. Deficits were also found in other important areas. The use of a simple scoring system enabled the identification of those hospitals falling short of expected levels of quality. This paper presents a description of the performance of the surveyed hospitals over a range of indicators, discusses the implications of the findings and suggests further work to develop a regular quality‐assurance programme in hospitals.