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Co‐creating a program for teams to maintain and reflect on their flexibility
Author(s) -
Gool Frank W.R.,
Bierbooms Joyce J.P.A.,
Bongers Inge M.B.,
Janssen Richard T.J.M.
Publication year - 2019
Publication title -
the international journal of health planning and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.672
H-Index - 41
eISSN - 1099-1751
pISSN - 0749-6753
DOI - 10.1002/hpm.2855
Subject(s) - flexibility (engineering) , process (computing) , process management , psychological intervention , computer science , health care , knowledge management , engineering , nursing , medicine , management , economics , operating system , economic growth
Summary To prevent rigidity within teams in health care and to support teams in detecting early warning signs of decreasing flexibility, a program has been co‐created in collaboration with mental healthcare teams. This program is intended to systematically monitor team behavior, and by doing so to facilitate team intervention. We aim to lay foundations for the further development of methods that can help teams to recognize and respond to processes going on under the surface. This paper introduces the program to the reader; and describes its premises and the co‐creation process, leading to a program of nine steps. Then, it describes the application of the program within a team, what a team needs to use the program, and whether the nine steps are sufficient. This pilot shows that the program is a helpful framework within which teams can talk about rigidity, define indicators of their flexibility, and think about appropriate actions and interventions for maintaining or restoring their flexibility. Team ownership and the customizability of the program are important attributes. The program appears to provide a useful framework that helps a team to observe and discuss processes. Team members become aware of the indicators of their team and make their goals explicit.