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Perceived satisfaction with health services under National Health Insurance Scheme: Clients' perspectives
Author(s) -
Badu Eric,
AgyeiBaffour Peter,
Ofori Acheampong Isaac,
Opoku Maxwell Preprah,
AddaiDonkor Kwasi
Publication year - 2018
Publication title -
the international journal of health planning and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.672
H-Index - 41
eISSN - 1099-1751
pISSN - 0749-6753
DOI - 10.1002/hpm.2711
Subject(s) - prepayment of loan , business , actuarial science , health insurance , population , willingness to pay , cluster sampling , environmental health , marketing , family medicine , health care , medicine , finance , economic growth , economics , microeconomics
Summary The study aims to explore the perceived satisfaction of insured clients in financing health services through National Health Insurance in Ghana. A quantitative method was used to recruit 380 respondents, selected by multistage cluster sampling. Data were collected through the administration of questionnaires. More than half, 57.9%, of respondents were males, and the average age was 34 years. Most respondents, 74.3%, were insured. Overall, 53.12% of insured clients were dissatisfied with the services of providers. Factors, such as benefit package of insurance, willingness to pay higher premium, and perceived discrimination were significantly associated with poor satisfaction with health services. The current advocacy for and awareness about the use of health insurance as a prepayment plan should be prioritised in policy initiatives. The benefit package for the insurance should be increased in order to cover all disease conditions that afflict the Ghanaian population.