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Association between missed appointment and related factors of patients with cancer in a tertiary hospital
Author(s) -
Lee Ye Seol,
Kim Tae Hyun,
Kim Juyeong
Publication year - 2018
Publication title -
the international journal of health planning and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.672
H-Index - 41
eISSN - 1099-1751
pISSN - 0749-6753
DOI - 10.1002/hpm.2551
Subject(s) - medicine , rectum , cancer , colorectal cancer , liver cancer , pancreas , pancreatic cancer , tertiary level , gastroenterology , mathematics education , mathematics
Summary For the hospital administration, 1 major responsibility is to prevent the outflow of existing patients and minimize losses because of the failure of patients with cancer to attend appointments. We analyzed the association between no‐show rates and characteristics of patients with cancer at a tertiary hospital in Seoul using patient affair data. Among the 680 190 patients, no‐show rates were 4.39% and 3.37% for males and females, respectively. Male patients with colon and rectum, pancreas, and liver cancer had higher no‐show rates (5.81%, 5.8%, and 5.1%). Among females, pancreas, colon and rectum, and liver cancer were associated with high no‐show rates (5.65%, 5.44%, and 4.92%). For both males and females, liver (males: OR = 2.02; 95% CI: 1.68‐2.44; females: OR = 1.91; 95% CI: 1.60‐2.28) and pancreas (males: OR = 1.98; 95% CI: 1.57‐2.50; females: OR = 1.97; 95% CI: 1.61‐2.42) cancer were associated with high no‐show rates. To reduce the rate of no‐shows, hospitals should establish and enforce “missed appointment” policies as well as its effect upon health outcome.