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How to foster frontline employee knowledge sharing within service‐oriented enterprises: Empirical evidence from China
Author(s) -
Zhou Fei,
Chen Qinlan,
Wu Yenchun
Publication year - 2019
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.20768
Subject(s) - guanxi , knowledge sharing , context (archaeology) , business , knowledge management , personality , empirical research , service (business) , china , empirical evidence , psychology , sample (material) , empowerment , public relations , social psychology , marketing , political science , paleontology , philosophy , chemistry , epistemology , chromatography , law , computer science , biology
Based on the context of Chinese workplace, the present research aims to explore the combined effects of proactive personality, supervisor–subordinate guanxi (s–s guanxi), and leaders’ innovation expectations on the knowledge sharing of frontline employees (FLEs). Questionnaire data from a sample of 301 FLEs within service‐oriented enterprises in China were used in this study. The results show that proactive personality and leaders’ innovation expectations are both positively related to employees’ psychological empowerment and knowledge sharing, and s–s guanxi significantly impacts psychological empowerment, but has a nonsignificant effect on knowledge sharing. This study expands the understanding of FLEs’ knowledge sharing behavior and enriches our understanding of the guanxi construction process during the interaction between supervisors and subordinates.