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Expected versus experienced neck comfort
Author(s) -
Bouwens Joyce M. A.,
Schultheis Udo W.,
Hiemstravan Mastrigt Suzanne,
Vink Peter
Publication year - 2018
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.20721
Subject(s) - psychology , trips architecture , product (mathematics) , applied psychology , engineering , mathematics , transport engineering , geometry
There is certainly room for economy‐class travelers to make their trips more pleasant. A travel pillow might improve comfort. In this study, the comfort expectations and experience of travel pillows were examined. Comparing these 2 aspects indicated that it is not always possible to predict the comfort experience associated with a product based on a picture, and that there is a discrepancy between expected and experienced comfort. Experienced comfort is highest for travel pillows that restrict head movements in all directions in order to maintain a neutral posture. The results of this study also support earlier studies that suggested that discomfort experience can be predicted by observing the number of participants’ in‐seat movements; more movements result in higher experienced discomfort.