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Human‐Robot Interaction in Assisted Personal Services: Factors Influencing Distances That Humans Will Accept between Themselves and an Approaching Service Robot
Author(s) -
Brandl Christopher,
Mertens Alexander,
Schlick Christopher M.
Publication year - 2016
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.20675
Subject(s) - robot , human–robot interaction , human–computer interaction , service robot , factorial experiment , habituation , simulation , service (business) , computer science , artificial intelligence , psychology , applied psychology , engineering , business , marketing , machine learning , psychotherapist
In the provision of robot‐assisted personal services, the ergonomic design of the phase when a robot approaches a human being is important for the efficacy, efficiency, and safety of human‐robot interaction. For this reason, an empirical user study was conducted, using a repeated measures fractional factorial design. The participants ( n = 30) were approached 30 times by the 1.45‐m‐tall service robot Care‐O‐bot® 3 under different conditions to investigate what influences the distances that humans will accept between themselves and an approaching robot. The results show that participant body position, robot speed, and speed profile significantly influence the accepted distances. Furthermore, an effect of habituation was found for the repeated approaches. Significant effects of participant age and gender as well as robot appearance on the accepted distance were not found.