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Work Satisfaction, Causes, and Sources of Job Stress and Specific Ways of Coping: A Case Study of White‐Collar Outsourcing Service Employees
Author(s) -
Seklecka Luiza,
Marek Tadeusz,
Lacala Zofia
Publication year - 2013
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.20554
Subject(s) - outsourcing , collar , coping (psychology) , business , work stress , job satisfaction , work (physics) , occupational stress , service (business) , marketing , business administration , operations management , psychology , engineering , social psychology , finance , mechanical engineering , psychiatry
This study investigated work‐related stresses in the business outsourcing service environment. Eighty‐six white‐collar professionals who occupied low‐level managerial positions in a business accounting outsourcing company took part in the field study. The derived scales for the sources of stress, work satisfaction, and coping with stress had different structure than those contained in the original occupational stress indicator scale of Cooper, Sloan, and Williams (1988). The study results also illustrate that the observed sources of work stress perceived by white‐collar employees of the outsourcing firm are unique to this occupational group and specific to this sector of business activity. Future research efforts will focus on comparative analysis of work stress in outsourcing companies across different cultures. © 2013 Wiley Periodicals, Inc.