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Dimensions of Employee Satisfaction as Determinants of Organizational Commitment in the Hotel Industry
Author(s) -
GarcíaAlmeida Desiderio Juan,
FernándezMonroy Margarita,
De SaáPérez Petra
Publication year - 2014
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.20539
Subject(s) - organizational commitment , business , job satisfaction , loyalty , marketing , order (exchange) , hotel industry , affective events theory , human resources , human resource management , tertiary sector of the economy , hospitality industry , employee research , tourism , sample (material) , job performance , psychology , management , job attitude , economics , social psychology , finance , political science , law , chemistry , chromatography
In today's dynamic environment, the role of employees and their level of organizational commitment are becoming increasingly important for business success, which is especially relevant for the service industry in general and for the tourism sector in particular because of problems associated with employee turnover, loyalty strategies with the customer, and so forth. Employee satisfaction is considered an essential ingredient for developing organizational commitment. The main purpose of this study is to analyze the influence of different facets of employee job satisfaction, that is, job conditions, reward system, relations with superiors and co‐workers, organizational human resources (HR) policies, on employees’ organizational commitment in the hotel industry. The research hypotheses are tested with a sample of 760 hotel employees on Gran Canaria, Spain. The results show the relevance of the working conditions, direct rewards, relationships with managers, and the HR policies in order to develop a high level of organizational commitment.