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An Ageing‐in‐Place Service Innovation Model by Using TRIZ Methodology
Author(s) -
Chen ChiKuang,
Shie AnJin,
Wang KuoMing,
Yu ChangHsi
Publication year - 2012
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.20536
Subject(s) - triz , contradiction , service (business) , ageing society , table (database) , quality (philosophy) , computer science , service innovation , process management , knowledge management , engineering , business , marketing , artificial intelligence , data mining , gerontology , medicine , philosophy , epistemology
Most of the research on the concept of “ageing‐in‐place” has focused on surveys of the needs of senior citizens and/or the quality of the services delivered to them. Service innovation for ageing‐in‐place has received little research attention, however. The present study addresses this issue by proposing a service innovation model for ageing‐in‐place. In this model, a TRIZ methodology is used to develop the parameter correspondence table, which integrates TRIZ contradiction parameters and ageing‐in‐place service‐quality determinants, to deal with service contradiction. A TRIZ contradiction matrix is then applied to generate inventive solutions for the innovation of the ageing‐in‐place service system. A case study is also conducted to demonstrate the applicability of the proposed model.

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