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Quality of working life and turnover intention in information technology work
Author(s) -
Korunka Christian,
Hoonakker Peter,
Carayon Pascale
Publication year - 2008
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.20099
Subject(s) - turnover intention , sample (material) , psychology , job satisfaction , demographics , work (physics) , turnover , path analysis (statistics) , quality of working life , conceptual model , quality (philosophy) , applied psychology , knowledge management , social psychology , management , engineering , computer science , database , statistics , sociology , economics , mathematics , mechanical engineering , philosophy , chemistry , demography , epistemology , chromatography
High turnover has been a major issue in information technology (IT) organizations. A conceptual model to explain turnover was developed and tested in two national samples of IT and IT manufacturing work. The model postulates that quality of working life mediates the relations between job/organizational characteristics and turnover intention. The American sample consisted of 624 IT employees of five IT organizations. The Austrian sample consisted of 677 employees from an international IT production company (IT manufacturing work). A similar questionnaire was used in both studies. The model was tested with path analysis. A core model with main pathways between job demands and supervisory support to emotional exhaustion, and between emotional exhaustion and job satisfaction to turnover intention was confirmed in the national samples and in subsamples of demographics and job types. © 2008 Wiley Periodicals, Inc.