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A systems view of personnel assignment problems
Author(s) -
Holness Karen S.,
Drury Colin G.,
Batta Rajan
Publication year - 2006
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.20042
Subject(s) - computer science , task (project management) , implementation , hum , decomposition , abstraction , process (computing) , function (biology) , operations research , work (physics) , management science , risk analysis (engineering) , software engineering , systems engineering , engineering , mechanical engineering , art , ecology , philosophy , epistemology , evolutionary biology , performance art , biology , art history , operating system , medicine
Personnel assignment problems have traditionally been solved using operations research (OR) methods. The purpose of the research was to demonstrate the value of taking a systems view of personnel assignment beyond the usual OR models. Human factors methodologies and research methods were used to describe and analyze the components of the personnel assignment process at a printing company. These included macroergonomics, human–computer interaction, the skills–rules–knowledge (SRK) framework, hierarchical task analysis, decision ladders, and abstraction decomposition spaces. This approach facilitated assessments for function allocation and work system design, which are argued to be necessary for successful implementations of any solution for personnel assignment problems. © 2006 Wiley Periodicals, Inc. Hum Factors Man 16: 285–307, 2006.