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ERP—Enterprise Resource Planning: A cost‐based business case and implementation assessment
Author(s) -
Han S. W.
Publication year - 2004
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.10066
Subject(s) - enterprise resource planning , implementation , knowledge management , process (computing) , process management , hum , innovator , resource (disambiguation) , business , critical success factor , organizational culture , computer science , management , entrepreneurship , art , computer network , finance , performance art , economics , art history , programming language , operating system
This article provides the key factors that are critical to the successful implementation of enterprise resource planning (ERP). It reports the results of a study carried out to assess a number of different ERP implementations in different organizations. A case study method of investigation was used, and the experiences of five manufacturing companies were documented. Also, this study explores and proposes an ERP system selection process and a cost‐based business case approach. The critical factors in the adoption of ERP are identified as learning from the experiences of others, appointing a process innovator, establishing committees and project teams, training and providing technical support for the users, and implementing appropriate changes to the organizational structure and managerial responsibilities. For more effective ERP implementations, we advise building a supportive culture and environment with a strong emphasis on human and organizational aspects. © 2004 Wiley Periodicals, Inc. Hum Factors Man 14: 239–256, 2004.