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Improving performance and quality of working life: A model for organizational health assessment in emerging enterprises
Author(s) -
Shoaf Christin,
Genaidy Ash,
Karwowski Waldemar,
Huang Samuel H.
Publication year - 2003
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/hfm.10053
Subject(s) - interdependence , organizational performance , profitability index , organizational commitment , work (physics) , knowledge management , quality (philosophy) , hum , process (computing) , organizational effectiveness , business , set (abstract data type) , process management , psychology , computer science , sociology , engineering , social psychology , mechanical engineering , social science , philosophy , art , finance , epistemology , operating system , programming language , performance art , art history
The organization of work has been addressed through numerous perspectives by a diverse set of disciplines. While job stress research has focused on the promotion of worker well‐being, contemporary business‐improvement initiatives (e.g., lean manufacturing, six sigma) have sought to optimize effectiveness through work processes. However, these two aims, although traditionally viewed as contradictory, are actually interdependent variables in the determination of long‐term profitability. The concept of organizational health blends the pursuit of individual wellness with organizational effectiveness to yield a strategy for economic resilience. This article introduces a novel model for organizational health assessment using a systemic approach that addresses work factors at the individual, job, process, and organizational levels. © 2004 Wiley Periodicals, Inc. Hum Factors Man 14: 81–95, 2004.