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A cost‐of‐quality model at El Camino college
Author(s) -
Miller Timothy D.
Publication year - 1994
Publication title -
new directions for higher education
Language(s) - English
Resource type - Journals
eISSN - 1536-0741
pISSN - 0271-0560
DOI - 10.1002/he.36919948605
Subject(s) - higher education , quality (philosophy) , business , pedagogy , mathematics education , public relations , public administration , sociology , psychology , political science , economics , economic growth , philosophy , epistemology
Abstract The steps taken at El Camino College to measure formally the costs associated with process improvement activities are presented. A case study illustrates the institution's first cost‐of‐quality model.