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An analysis of Oregon State University's total quality management pilot program
Author(s) -
Coate L. Edwin
Publication year - 1993
Publication title -
new directions for higher education
Language(s) - English
Resource type - Journals
eISSN - 1536-0741
pISSN - 0271-0560
DOI - 10.1002/he.36919938307
Subject(s) - higher education , state (computer science) , total quality management , public administration , enrollment management , political science , business , economics , economic growth , marketing , computer science , algorithm , service (business)
A Total Quality Management program, simple in concept, can improve staff morale as well as services to the institution's clients.