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Top to bottom reengineering: University System of Maryland enhances productivity, improves accountability, and maintains quality
Author(s) -
Kirwan William E.
Publication year - 2007
Publication title -
new directions for higher education
Language(s) - English
Resource type - Journals
eISSN - 1536-0741
pISSN - 0271-0560
DOI - 10.1002/he.279
Subject(s) - accountability , productivity , higher education , top down and bottom up design , business process reengineering , quality (philosophy) , business , process management , public administration , engineering management , marketing , industrial organization , operations management , public relations , economics , engineering , political science , economic growth , philosophy , software engineering , epistemology , lean manufacturing , law
This chapter examines how the University System of Maryland repositioned itself as a state system able to thrive in an era of permanently diminished resources and perpetually escalating demands.