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The Invisible Students: Service Excellence in the Second Year
Author(s) -
Nelson Denise D.
Publication year - 2018
Publication title -
new directions for higher education
Language(s) - English
Resource type - Journals
eISSN - 1536-0741
pISSN - 0271-0560
DOI - 10.1002/he.20291
Subject(s) - excellence , higher education , falling (accident) , public relations , service (business) , everyday life , sociology , student life , pedagogy , psychology , marketing , political science , business , computer science , library science , law , psychiatry
This chapter examines areas in which institutions may be falling short of satisfying sophomores' expectations for the everyday interactions of life on campus. It provides recommendations for demonstrating institutional values in practical ways that express care for sophomores and interest in meeting their needs effectively.