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Enhancing Facilitation Skills: Dancing with Dynamic Tensions
Author(s) -
Fierro Rita Sinorita
Publication year - 2016
Publication title -
new directions for evaluation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.374
H-Index - 40
eISSN - 1534-875X
pISSN - 1097-6736
DOI - 10.1002/ev.20177
Subject(s) - facilitation , active listening , intuition , stakeholder , psychology , work (physics) , computer science , public relations , political science , cognitive science , communication , neuroscience , mechanical engineering , engineering
For evaluators there is a high price for bad facilitation: Without our knowing, we may favor our own priorities, forget participants’ needs, submerge stakeholder voices, hide underlying causes, and undermine the impact of our work. The author shows how to improve one's facilitation skills by leveraging seven dynamic tensions: Hosting self and others, hosting present and absent stakeholders, observing group and individual dynamics, simplifying and unveiling complexity, listening and sensing emergence, using intuition and rational problem solving, and facing chaos and control.