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Managing for Results in the U.S. Not‐for‐Profit Sector: Applying Complementary Approaches of Knowledge Production at the Center for Employment Opportunities
Author(s) -
Dudding Brad,
Nielsen Steffen Bohni
Publication year - 2013
Publication title -
new directions for evaluation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.374
H-Index - 40
eISSN - 1534-875X
pISSN - 1097-6736
DOI - 10.1002/ev.20050
Subject(s) - profit center , center (category theory) , business , profit (economics) , production (economics) , knowledge production , for profit , knowledge management , industrial organization , computer science , economics , microeconomics , finance , chemistry , crystallography
This chapter investigates the case of the Center for Employment Opportunities (CEO), a not‐for‐profit organization dedicated to providing immediate and comprehensive employment services to persons with criminal convictions. CEO prepares returning prisoners for the workforce with strong employment‐retention outcomes and proven impacts (in a randomized control trial by MDRC) showing significant reduction in recidivism. In this chapter the authors survey how CEO manages its performance through the use of both performance measurement and monitoring and evaluation. Also, the authors argue that performance measurement and evaluation must be seen as complementary forms of knowledge production and that both need to be integral to performance management. © Wiley Periodicals, Inc., and the American Evaluation Association .