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Perspectives on evaluation use and demand by users: The case of city year
Author(s) -
Brett Belle,
HillMead Lynnae,
Wu Stephanie
Publication year - 2000
Publication title -
new directions for evaluation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.374
H-Index - 40
eISSN - 1534-875X
pISSN - 1097-6736
DOI - 10.1002/ev.1192
Subject(s) - program evaluation , evaluation methods , service (business) , management science , public relations , process management , knowledge management , sociology , computer science , business , political science , public administration , marketing , engineering , reliability engineering
This chapter examines the stages of evaluation practice and use at a national multisite community service program with an internal evaluation department, reviews challenges to and organizational supports for use, and discusses Kirkhart's integrated theory of use at both the site and national levels. Finally, it summarizes lessons learned.