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Performance results: The information technology factor
Author(s) -
Caudle Sharon L.
Publication year - 1997
Publication title -
new directions for evaluation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.374
H-Index - 40
eISSN - 1534-875X
pISSN - 1097-6736
DOI - 10.1002/ev.1080
Subject(s) - key (lock) , knowledge management , factor (programming language) , computer science , information technology , management information systems , information technology management , information management , process management , business , risk analysis (engineering) , information system , computer security , engineering , electrical engineering , programming language , operating system
Information technology is often a key factor in delivering public services well and at the lowest possible cost. This chapter presents five best practices in information technology performance management and measurement. These practices could be usefully applied in other support functions, such as financial management or human resources management.