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Where the rubber meets the road: Performance measurement for state and local public agencies
Author(s) -
Hatry Harry P.
Publication year - 1997
Publication title -
new directions for evaluation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.374
H-Index - 40
eISSN - 1534-875X
pISSN - 1097-6736
DOI - 10.1002/ev.1078
Subject(s) - state (computer science) , natural rubber , performance measurement , transport engineering , business , public administration , computer science , environmental economics , political science , engineering , economics , marketing , algorithm , chemistry , organic chemistry
Recent events that have encouraged performance measurement in local governments and local private nonprofit organizations are described in this chapter. The author discusses some obstacles managers face in measuring outcomes at the local level, and he offers successful uses of outcomes reporting to address citizen concerns.