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Evaluating public services: A case study on Bangalore, India
Author(s) -
Paul Samuel
Publication year - 1995
Publication title -
new directions for evaluation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.374
H-Index - 40
eISSN - 1534-875X
pISSN - 1097-6736
DOI - 10.1002/ev.1013
Subject(s) - accountability , business , public service , service (business) , state (computer science) , public sector , public relations , survey research , public administration , marketing , political science , computer science , algorithm , law , business administration
A survey of citizens of Bangalore asked what they thought of the public utilities and related agencies that delivered the city's essential services. The survey findings shed light on the state of the public services in Bangalore and show how “voice” mechanisms can be used to demand better service and greater accountability from public service suppliers.