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Telecommunication e‐services orchestration enabling business process management
Author(s) -
Chou TungHsiang,
Seng JiaLang
Publication year - 2012
Publication title -
transactions on emerging telecommunications technologies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.366
H-Index - 47
ISSN - 2161-3915
DOI - 10.1002/ett.2520
Subject(s) - enhanced telecom operations map , telecommunications , computer science , orchestration , business process , the internet , services computing , service (business) , process management , process (computing) , telecommunications service , engineering management , web service , business , world wide web , service provider , engineering , marketing , work in process , art , musical , visual arts , operating system
The Internet's widespread popularity and the ubiquity of the World Wide Web have revolutionized the face of business, especially in the telecommunications industry. With the emergence of business process management and of service‐oriented architecture, the focus has shifted to the development of electronic services that integrate business processes and that diversify functionalities available to customers. Most of these worldwide telecom corporations have many kinds of operations support systems in the backend environment. In this research, we present a research framework, a collaboration model and a collaboration layer to describe the method of new generation operations systems and software. This research method achieves the desired properties of telecom e‐services of business process management. Then, we use several illustrations to explain the generality of our method, and we focus on how international telecom corporations have become too concerned with the agility and the integration underlying e‐services integration based on new generation operations systems and software. Copyright © 2012 John Wiley & Sons, Ltd.