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Beyond need satisfaction: Empowering and accepting messages from third parties ineffectively restore trust and consequent reconciliation
Author(s) -
Shnabel Nurit,
Nadler Arie,
Dovidio John F.
Publication year - 2014
Publication title -
european journal of social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.609
H-Index - 111
eISSN - 1099-0992
pISSN - 0046-2772
DOI - 10.1002/ejsp.2002
Subject(s) - psychology , power (physics) , social psychology , context (archaeology) , mediation , interpersonal communication , third party , psychological intervention , internet privacy , political science , law , paleontology , physics , quantum mechanics , psychiatry , computer science , biology
According to the Needs‐Based Model, reconciliation requires the restoration of victims' sense of power and perpetrators' moral image, which can be achieved through the exchange of empowering and accepting messages. In two role‐playing experiments, we extended the model by examining the role of message source, the other conflict party versus a neutral third party, in facilitating reconciliation. Focusing on transgressions between apartment roommates, Study 1 found that regardless of message source, empowering messages restored victims' sense of power, and accepting messages restored perpetrators' moral image. Yet, messages from the other conflict party restored victims' and perpetrators' trust in each other more effectively than messages from third parties. Multiple mediation analyses revealed that both need satisfaction (restoring victims' sense of power and perpetrators' moral image) and trust building were critical for reconciliation. Replicating these findings in a context of transgressions between workplace colleagues, Study 2 further revealed that messages from third parties restored perpetrators' moral image only in the eyes of the third party (but not in the eyes of the victim), leading to a negative indirect effect on perpetrators' reconciliation tendencies. Theoretical implications for the modification of the Needs‐Based Model and practical implications for the limits of third parties' interventions to promote interpersonal reconciliation are discussed. Copyright © 2014 John Wiley & Sons, Ltd.