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Solutions for Shared Resource Lab Remote Quality Control and Instrument Troubleshooting during a Pandemic
Author(s) -
Gravano David M.,
Chakraborty Uttara,
Pesce Isabella,
Thomson Michael
Publication year - 2021
Publication title -
cytometry part a
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.316
H-Index - 90
eISSN - 1552-4930
pISSN - 1552-4922
DOI - 10.1002/cyto.a.24266
Subject(s) - troubleshooting , workflow , quality (philosophy) , computer science , resource (disambiguation) , service (business) , control (management) , software , process management , engineering management , business , operating system , engineering , database , computer network , philosophy , epistemology , marketing , artificial intelligence
The COVID‐19 pandemic has dramatically affected shared resource lab (SRL) staff in‐person availability at institutions globally. This article discusses the challenges of ensuring reliable instrument performance and quality data output while facility staff and external service provider on‐site presence is severely limited. Solutions revolve around the adoption of remote monitoring and troubleshooting platforms, provision of self‐service troubleshooting resources specific to facility instruments and workflows, development of an assistance contact policy, and ensuring efficiency of limited in‐person staff time. These solutions employ software and hardware tools that are already in use or readily available in the SRL community, such as remote instrument access tools, video hosting and conferencing platforms, and ISAC shared resources. © 2020 International Society for Advancement of Cytometry