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Sustainability benchmarking of European banks and financial service organizations
Author(s) -
Weber Olaf
Publication year - 2005
Publication title -
corporate social responsibility and environmental management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.519
H-Index - 73
eISSN - 1535-3966
pISSN - 1535-3958
DOI - 10.1002/csr.77
Subject(s) - sustainability , benchmarking , business , sustainability organizations , benchmark (surveying) , service (business) , social sustainability , product service system , finance , environmental economics , process management , environmental resource management , marketing , business model , economics , ecology , geodesy , biology , geography
Abstract A benchmark study of European banks and financial service organizations is presented, inquiring into the extent to which they have integrated sustainability into their policies, strategies, products, services and processes. Using a multi‐level analysis – beginning with a screening of 127 organizations and finishing with in‐depth interviews of eight of them, approaches to integrating sustainability were analysed. Furthermore, five models for successful integration of sustainability into the banking business were found: event related integration of sustainability, sustainability as a new banking strategy, sustainability as a value driver, sustainability as a public mission and sustainability as a requirement of clients. Copyright © 2005 John Wiley & Sons, Ltd and ERP Environment.