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Environmental disclosure and stakeholder engagement via social media: State of the art and potential in public utilities
Author(s) -
Giacomini Davide,
Zola Paola,
Paredi Diego,
Mazzoleni Mario
Publication year - 2020
Publication title -
corporate social responsibility and environmental management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.519
H-Index - 73
eISSN - 1535-3966
pISSN - 1535-3958
DOI - 10.1002/csr.1904
Subject(s) - business , stakeholder , public relations , stakeholder engagement , sample (material) , sustainable development , state (computer science) , marketing , political science , law , chemistry , chromatography , algorithm , computer science
The concept of sustainable development has become dominant in the current socio‐economic debate at the global level. In particular, environmental issues have become increasingly central in the action of all organisations: private, public, and hybrid. Analysing a sample of Italian public utilities, we studied the level of disclosure regarding environmental topics via public Facebook pages. The aim of this study is to evaluate the impact of Web 2.0 on municipally owned public utilities' voluntary disclosure of environmental issues and stakeholder interest in this field. The findings show that the use of Facebook by public utilities to disclose environmental issues is still at an early stage. However, it is constantly growing, especially in the larger companies and in those with mixed public/private ownership.