Premium
What is success in ombuds processes? Evaluation of a university ombudsman
Author(s) -
Harrison Tyler R.
Publication year - 2004
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.65
Subject(s) - affect (linguistics) , process (computing) , political science , psychology , computer science , communication , operating system
Abstract This article reports the results of an in‐depth study of the conflicts of forty‐five students usingan ombud at a large Southern university. Analysis of disputant characteristics and case contexts identifies factorsthat affect success in this ombud process.