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Evaluating transformative practice in the U.S. Postal Service REDRESS program
Author(s) -
Nabatchi Tina,
Bingham Lisa Blomgren,
Moon Yuseok
Publication year - 2010
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.259
Subject(s) - transformative learning , redress , mediation , transformative mediation , psychology , public relations , sociology , social psychology , political science , pedagogy , law , social science , alternative dispute resolution
Interest in transformative mediation is growing, yet there are few tools with which to assess mediators' use of the transformative model. This study presents a novel way of examining transformative mediation in practice. It triangulates data from training and screening processes and surveys of both mediators and participants to determine whether mediators in the U.S. Postal Service REDRESS program were correctly using transformative mediation. The results indicate that during the period of the study REDRESS mediators were in fact engaged in transformative practice. Such triangulation of data may be a useful approach to assessing transformative practice in other organizations.