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Environmental conflict resolution: Evaluating performance outcomes and contributing factors
Author(s) -
Emerson Kirk,
Orr Patricia J.,
Keyes Dale L.,
Mcknight Katherine M.
Publication year - 2009
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.247
Subject(s) - key (lock) , quality (philosophy) , conflict resolution , structural equation modeling , process management , psychology , empirical research , knowledge management , computer science , business , political science , philosophy , computer security , epistemology , machine learning , law
This empirical study of fifty‐two environmental conflict resolution (ECR) processes is based on an evaluation framework that specifies key conditions and factors that contribute to ECR outcomes. Data were collected on a range of ECR processes and applications. This article reports on findings from a multilevel modeling analysis that focuses on three primary outcomes: reaching agreement, the quality of agreement, and improved working relationships among parties. Effective engagement of parties is identified as a major contributor to all three outcomes. Other key factors that operate directly and indirectly through effective engagement are involvement of appropriate parties, the skills and practices of ECR mediators and facilitators, and incorporation of relevant and high‐quality information. Findings generally support the ECR evaluation framework.