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On being nice and effective: Work‐related emotional intelligence and its role in conflict resolution and interpersonal problem‐solving
Author(s) -
Krishnakumar Sukumarakurup,
Perera Buddhika,
Hopkins Kay,
Robinson Michael D.
Publication year - 2019
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.21268
Subject(s) - emotional intelligence , psychology , mediation , conflict resolution , social psychology , interpersonal communication , test (biology) , constructive , construct (python library) , nice , process (computing) , paleontology , computer science , biology , programming language , operating system , political science , law
Abstract People are thought to differ in their abilities to perceive, understand, and manage emotions, a construct termed emotional intelligence (EI). North Dakota emotional abilities test (NEAT), a test of EI based on the situation judgment test method, assesses EI applied to work settings. Three survey‐based studies examined and found that NEAT scores correlated positively with constructive motivations and behavioral intentions (Study 1; n = 94), conflict handling strategies favoring mutual interests (Study 2; n = 92), and helpful workplace behaviors, particularly under stressful conditions (Study 3; n = 90). These findings could possess particular value in domains such as conflict resolution and mediation.