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Three insights, two programs, one theory: Transformative practices as opportunities for moral growth in the healthcare workplace
Author(s) -
Solarz Barbara J.,
Gaspar Angie
Publication year - 2019
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.21263
Subject(s) - transformative learning , coaching , health care , psychology , identity (music) , public relations , social psychology , sociology , political science , pedagogy , psychotherapist , physics , acoustics , law
Increasing demands on healthcare systems and complex pressures within healthcare settings create the conditions for workplace conflict; this inevitably has a detrimental impact on patient care and worker morale. We present two case studies illustrating how training and conflict coaching premised on the transformative model reduced organizational costs, increased employee engagement, and restored healthcare workers' ability to care for patients. Transformative theory and insights, which center on increasing awareness and development of one's moral identity, prove to be especially well‐suited to the healthcare workplace where caring for others is of primary concern.