Premium
Illuminating interviews: Insights into the hearts and minds of conflict resolution practitioners
Author(s) -
Katz Neil H.,
Bascombe Nekeisha G.,
Tokar Peter
Publication year - 2019
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.21248
Subject(s) - variety (cybernetics) , appeal , conflict resolution , psychological intervention , psychology , medical education , action (physics) , action research , public relations , sociology , pedagogy , medicine , political science , social science , computer science , artificial intelligence , physics , quantum mechanics , psychiatry , law
This article shares insights gleaned from interviews with nine experienced, successful conflict resolution practitioners engaged in a variety of interventions from a variety of organizations. The interviews were conducted first with graduate students participating in a class on “Reflective Practice.” Subsequently, the authors conducted a second round of interviews to appeal to a wider audience. Questions and topics addressed by the respondents included childhood disposition for this kind of work, critical milestones along the way, helpful characteristics/attributes, satisfaction they derive from their work, greatest challenges, lessons learned, and examples of “reflecting‐in‐action” utilization.