Premium
Retaining volunteer mediators: Comparing predictors of burnout
Author(s) -
HarmonDarrow Caroline,
Xu Yanfeng
Publication year - 2018
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.21216
Subject(s) - volunteer , burnout , psychology , competence (human resources) , autonomy , job satisfaction , social psychology , clinical psychology , political science , biology , law , agronomy
Retention of the estimated 30,000 U.S. volunteer community mediators is critical to provision of high‐quality services. Although workers’ retention and burnout is well researched, retention of volunteers such as community mediators is less understood. Survey data of 53 volunteer mediators were analyzed. For volunteer mediators, burnout and intent to remain for 2 years were significantly negatively associated. Using a self‐determination‐based basic needs satisfaction scale, more relatedness satisfaction predicted lower burnout for volunteer mediators, while competence satisfaction and autonomy satisfaction did not. This association held, even when controlling for mediators’ experience in the field and self‐care behaviors.