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Prioritizing Practice in Ombudsman and ADR Programs
Author(s) -
Michael David E.
Publication year - 2014
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.21098
Subject(s) - orientation (vector space) , alternative dispute resolution , face (sociological concept) , political science , public relations , dispute resolution , sociology , law , social science , geometry , mathematics
This article examines ways in which the Office of the Ombudsman/Center for Cooperative Resolution ( OO / CCR ) at the National Institutes of Health pursues activities that comprise an orientation toward practice and supports development of an “activist” ombudsman orientation. The article opens by describing challenges that alternative dispute resolution ( ADR ) organizations face, contrasts them with the experience of OO / CCR , details elements of a practice orientation as experienced at OO / CCR , and suggests ways in which ADR and ombudsman organizations may address their own challenges and pursue a practice orientation.