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Identity and Culture in Ombudsman Practice
Author(s) -
Brothers Linda M.
Publication year - 2014
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.21095
Subject(s) - salience (neuroscience) , conflict resolution , unconscious mind , identity (music) , social identity theory , social psychology , sociology , criminology , resolution (logic) , cultural identity , psychology , epistemology , political science , social group , social science , psychoanalysis , cognitive psychology , aesthetics , computer science , philosophy , feeling , artificial intelligence
Most of us in the fields of conflict resolution recognize that we live in an increasingly diverse world, one wherein we seek to understand and resolve conflicts between individuals and groups possessing complex and disparate identities. This article explores the salience of identity and culture within ombuds practice, also referencing recent social science research to examine how implicit bias affects both our understanding of a situation and our conflict resolution strategies. Finally, the article explores possible strategies for isolating and decreasing unconscious ombudsman bias.