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Mediating in your pajamas: The benefits and challenges for ODR practitioners
Author(s) -
Raines Susan S.
Publication year - 2006
Publication title -
conflict resolution quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.323
H-Index - 21
eISSN - 1541-1508
pISSN - 1536-5581
DOI - 10.1002/crq.143
Subject(s) - realm , skepticism , mediation , cyberspace , alternative dispute resolution , face (sociological concept) , online dispute resolution , process (computing) , public relations , psychology , conflict resolution , engineering ethics , internet privacy , political science , sociology , computer science , epistemology , law , the internet , engineering , social science , philosophy , world wide web , operating system
Many alternative dispute resolution (ADR) professionals remain skeptical of on‐line dispute resolution (ODR) out of a belief that the cold, impersonal realm of cyberspace cannot adequately accommodate human emotions and meet the needs of disputants as fully as face‐to‐face ADR processes. This essay discusses how emotions and cognitive limitations influence the mediation process on‐line, possible methods by which ODR neutrals may address human needs, and some of the challenges and rewards experienced by ODR practitioners as they use technology to deliver traditional ADR services.