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Grundsätze der Qualitätsarbeit im Unternehmen
Author(s) -
Sommer Ernst
Publication year - 1993
Publication title -
chemie ingenieur technik
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.365
H-Index - 36
eISSN - 1522-2640
pISSN - 0009-286X
DOI - 10.1002/cite.330651204
Subject(s) - quality assurance , business , quality (philosophy) , order (exchange) , quality management system , work (physics) , process management , process (computing) , quality management , operations management , engineering , marketing , computer science , mechanical engineering , finance , service (business) , philosophy , epistemology , operating system
Fundamentals of Quality Work in Companies. The new quality consciousness originating in Japan, and meanwhile adopted by the industrialised countries of the west, goes far beyond mere adherence to agreed technical criteria. All departments of a company are to be included in the quality assurance system in order to prevent errors from arising in the first place. The introduction of quality assurance systems must be instigated by top management and go down from there to all employees. Above all in the case of companies with highly complex structures, an internal customer‐supplier relationship should be developed which corresponds to that between the company and its customers. It makes good sense to incorporate existing activities into the quality assurance system. Since customer demands change with time, quality improvement must be approached as a dynamic process.