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Leveraging web technologies in student support self‐services
Author(s) -
Herndon M. Craig
Publication year - 2011
Publication title -
new directions for community colleges
Language(s) - English
Resource type - Journals
eISSN - 1536-0733
pISSN - 0194-3081
DOI - 10.1002/cc.443
Subject(s) - point (geometry) , computer science , social media , web application , the internet , world wide web , psychology , multimedia , knowledge management , public relations , political science , geometry , mathematics
The use of Web technologies to connect with and disperse information to prospective and current students can be effective for students as well as efficient for colleges. Early results of the use of such technologies in a statewide system point to high rates of satisfaction among students when information is delivered, provide clues on how various aspects of social media may be tapped to connect with existing and potential students, and offer a road map for effectively serving more students with fewer resources. The chapter concludes with a discussion of future applications for Web‐based technologies in multiplying the efforts of good academic counseling techniques to better serve and retain students.