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Welfare to work: Solutions or snake oil?
Author(s) -
Ream John W.,
Wagner Brenda G.,
Knorr Robin C.
Publication year - 2001
Publication title -
new directions for community colleges
Language(s) - English
Resource type - Journals
eISSN - 1536-0733
pISSN - 0194-3081
DOI - 10.1002/cc.42
Subject(s) - welfare , work (physics) , focus (optics) , center (category theory) , community college , training (meteorology) , business , marketing , public relations , economics , political science , medical education , engineering , mechanical engineering , medicine , chemistry , physics , meteorology , optics , crystallography , market economy
The development and implementation of a call center training program, to include the training of welfare recipients, is the focus of this chapter. Components of this program and its effects on both the consumer and corporate community are discussed.